Return & Refund Policy

Last updated: April 9, 2026

Our Promise

We stand behind every bottle of Pineapple Hail. If you're not completely satisfied with the cleaning results, contact us within 30 days of your purchase and we'll issue a full refund or send a replacement — your choice.

How to Request a Return or Refund

Email us at PineappleHailCompany@Gmail.com with:

• Your name and order details
• A brief description of the issue
• Whether you'd prefer a refund or replacement

We'll respond within 1-2 business days.

Retail Customers

For individual orders placed through our website, we offer a full refund within 30 days of purchase. Unopened products can be returned for a full refund. Opened products that didn't meet your expectations are also eligible — we'd rather make it right than have an unhappy customer.

Wholesale Customers

For wholesale and bulk orders, please contact us to discuss returns on a case-by-case basis. Defective or damaged products will always be replaced at no cost. Large wholesale returns may be subject to a restocking fee depending on the circumstances.

Damaged or Defective Products

If your order arrived damaged or you received a defective product, contact us immediately. We'll send a replacement at no charge. If possible, include a photo of the damage so we can improve our packaging.

Refund Processing

Refunds are processed back to your original payment method. Please allow 5-10 business days for the refund to appear on your statement after we've confirmed your return.

Contact Us

Questions about returns or refunds? Reach out:
PineappleHailCompany@Gmail.com
Fort Wayne, IN